Terms & Conditions

All customized, engraved gifts are non-refundable and non-returnable. You will be sent a design file to approve before we start the engraving process. Once you have approved this file (sent via email) your custom product is non-refundable.

We ship via Canada Post.  Shipping prices are calculated by weight and size of products.

If your product arrives damaged by Canada Post, please contact us immediately either via email info@roundtripstudios.com or phone 905-749-1073.

By using this site, you agree to be bound by the terms of use. If you do not agree with these terms, please exit the site immediately. Continued use of the site implies agreement with all terms and conditions.

Third Party Site and Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

Accounts and Data

In order to purchase products on this site, you may be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data. By registering, you agree that all your information provided is true and accurate and that you will maintain and update this information as required in order to keep it complete, correct and up to date.

The information we obtain through your use of this site, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use.

These terms and conditions are effective March 10, 2017. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

Copyright Information

We do not knowingly engrave or reproduce any copyright protected images or work. You must have permission from the team or organization for the use of their logo. By uploading a logo file you agree that you have this permission.

Round Trip Studios is based in Milton, Canada. Access to the content may not be legal by certain persons or in certain countries. If you access this site from outside Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

Product photos and design images

When purchasing from Round Trip Studios you agree that images of your products may be used and shared on our social media, web and marketing materials, including but not limited to advertising, mail outs, flyers and other promotional products.  If you would not like your images or designs to be shared, you must include this request in writing either via email or through our contact form on the website.